ConsultantOps (“we,” “us,” or “our”), a sub-brand of Phoenix Inceptions Media LLC, respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you visit consultantops.com, purchase our products or services, or interact with us via email, forms, or social media.

1. Information We Collect

Information you provide directly

• Contact forms: Name, email address, and any message you send us through our website forms (discovery call requests, contact forms, booking forms)
• Product purchases: Name, email address, billing address, and payment information (processed securely via PayPal — we do not store your credit card details)
• Service agreements: Business name, LinkedIn profile URL, website URL, and information shared during discovery calls and strategy sessions
• Email correspondence: Any information you share with us via email at info@consultantops.com or other channels

Information collected automatically

• Analytics: Google Analytics 4 (GA4) collects anonymized data about your visit — pages viewed, time on site, approximate location (country/region), device type, and referral source
• Cookies: Essential cookies for site functionality, plus analytics cookies that help us understand how visitors use our site. You can control cookies via your browser settings.
• Server logs: Standard server log data including IP address, browser type, and access time, retained for security and troubleshooting purposes

2. How We Use Your Information

• To respond to your inquiries and schedule discovery calls
• To process your product purchases and deliver digital downloads
• To deliver and manage our ghostwriting, website building, and AI automation services
• To send you emails related to your purchase or service (confirmations, deliverables, support)
• To send occasional newsletters or product updates (only if you opt in — you can unsubscribe at any time)
• To improve our website, products, and services based on analytics and feedback
• To comply with legal obligations and protect against fraud

3. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, we process your personal data under the following legal bases:

• Consent: When you fill out a form, subscribe to our newsletter, or otherwise provide information voluntarily
• Contract performance: When you purchase a product or service and we need your data to deliver it
• Legitimate interests: When we use analytics to improve our website or respond to your inquiries
• Legal obligation: When we are required to retain records for tax or legal compliance

4. Information Sharing and Disclosure

We do not sell, rent, or trade your personal information. We share data only in the following limited circumstances:

• Service providers: PayPal (payment processing), Google (analytics), Jetpack (contact forms), and our web hosting provider. Each has access to only the data necessary to perform their function and is bound by their own privacy policies.
• Ghostwriting services: If you hire us for LinkedIn ghostwriting, we may process your LinkedIn content and profile information to deliver the service. We do not disclose your identity as a client without your explicit written permission.
• Legal compliance: If required by law, court order, or government regulation, or to protect our rights, property, or safety.
• Business transfer: In the event of a merger, acquisition, or asset sale, data may be transferred subject to the protections of this policy.

5. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes described in this policy:

• Product purchases: 7 years (for tax and legal compliance)
• Service clients: Duration of the engagement + 3 years (for reference and potential re-engagement)
• Newsletter subscribers: Until you unsubscribe (one-click unsubscribe in every email)
• Form submissions: 2 years from the date of submission
• Analytics data: 26 months (Google Analytics default retention)

6. Data Security

We implement reasonable technical and organizational measures to protect your personal data, including:

• SSL/TLS encryption for all data transmitted between your browser and our website
• Secure payment processing via PayPal (we never see or store your credit card information)
• Access controls limiting data access to authorized personnel only
• Regular security monitoring and plugin updates on our WordPress installation
• Weekly automated backups of our website and database

No method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee absolute security.

7. Your Rights

If you are a US resident

Depending on your state (e.g., California under CCPA/CPRA, Virginia under VCDPA, Colorado under CPA), you may have the right to: know what personal data we collect about you, request deletion of your data, opt out of the sale of your data (we do not sell your data), and exercise these rights without discrimination.

If you are an EEA/UK resident (GDPR)

Under the General Data Protection Regulation, you have the right to:

• Access: Request a copy of the personal data we hold about you
• Rectification: Request correction of inaccurate or incomplete data
• Erasure: Request deletion of your personal data (“right to be forgotten”)
• Restriction: Request we limit processing of your data
• Data portability: Receive your data in a structured, machine-readable format
• Objection: Object to processing based on legitimate interests
• Withdrawal of consent: Withdraw consent at any time without affecting prior processing

To exercise any of these rights, email us at info@consultantops.com. We will respond within 30 days. If you are not satisfied with our response, you have the right to lodge a complaint with your local data protection authority.

8. Cookies

Our website uses the following types of cookies:

• Essential cookies: Required for the website to function (shopping cart, login, security). These cannot be disabled.
• Analytics cookies: Google Analytics cookies (_ga, _gid) that help us understand how visitors use our site. These are anonymized and do not identify you personally.
• Preference cookies: Remember your settings (e.g., language, consent choices) for a better experience.

You can control or delete cookies via your browser settings. Disabling analytics cookies will not affect your ability to use our website.

9. Third-Party Links and Services

Our website contains links to third-party websites and integrates with third-party services. We are not responsible for the privacy practices of these external sites. Key third-party services we use:

• PayPal — payment processing (privacy policy)
• Google Analytics — website analytics (privacy policy)
• Jetpack — contact forms and site security (privacy policy)
• Akismet — spam filtering (privacy policy)

10. Children’s Privacy

Our website and services are intended for business professionals aged 18 and older. We do not knowingly collect personal information from children under 16. If you believe a child has provided us with personal data, please contact us and we will delete it promptly.

11. International Data Transfers

Our website is hosted in the United States. If you access our site from outside the US, your data may be transferred to and processed in the US. By using our website, you consent to this transfer. We rely on Standard Contractual Clauses (SCCs) for transfers from the EEA/UK to the US where applicable.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated version on this page and update the “Last updated” date at the top. If we make material changes, we will notify you via email (if you are a customer or subscriber) or via a prominent notice on our website. Your continued use of the site after changes take effect constitutes acceptance of the updated policy.

13. Contact Us

If you have questions about this Privacy Policy or want to exercise your data rights, contact us:

ConsultantOps
Phoenix Inceptions Media LLC
Email: info@consultantops.com
Website: consultantops.com

This Privacy Policy is provided for informational purposes and does not constitute legal advice. Have your attorney review it for compliance with your specific jurisdiction and business needs before relying on it.